Refund policy

Return & Refund Policy

At MomBasket, we want you to have a smooth and worry-free shopping experience.

📦 Return Policy

We accept returns within 7 days of delivery under the following conditions:

  • The product must be unused and in original packaging

  • The item should be in the same condition as delivered

  • A valid proof of purchase (order ID) is required

❌ Non-Returnable Items

The following items are not eligible for return:

  • Used, damaged, or altered products

  • Personal care and hygiene items

  • Items marked as “Non-returnable” on the product page

🔁 Replacement Policy

We offer free replacement if:

  • You receive a damaged product

  • You receive a wrong item

Please contact us within 48 hours of delivery with clear photos of the product.

💸 Refund Policy

Once your return is received and inspected:

  • Refund will be processed within 5–7 business days

  • Amount will be credited to your original payment method or bank account

🚚 Return Shipping

  • If the product is defective or incorrect → we bear the return shipping cost

  • If the return is due to change of mind → shipping charges may be deducted

We are here to help and make your experience better 💛